Refund and Returns Policy for Danalocknet

Effective Date: December 6, 2024

Thank you for shopping with Danalocknet. We understand that sometimes purchases may not meet your expectations, and we want to ensure your satisfaction. This Refund and Returns Policy outlines how we handle returns, exchanges, and refunds.

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

  • The product must be unused, undamaged, and in its original packaging.
  • The return request must be made within 30 days of the purchase date.
  • The product must not be a non-returnable item (see the “Non-Returnable Items” section).

2. Return Process

To initiate a return:

  1. Contact Us: Email our customer service team at [email protected] or call us at (512) 679-4258 to inform us of your intent to return the product.
  2. Return Authorization: You will receive a Return Authorization (RA) number and further instructions on how to return the product. Please include the RA number on the package to ensure your return is processed efficiently.
  3. Shipping the Item: Securely package the item and ship it back to the address provided. You will be responsible for return shipping costs, unless the return is due to an error on our part.

3. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your return is approved:

  • Refund Method: Refunds will be issued to the original payment method used at checkout.
  • Processing Time: It may take up to 10 business days for your refund to be processed and reflected in your account.
  • Shipping Fees: Shipping fees are non-refundable unless the return is due to a damaged or defective item.

4. Exchanges

If you wish to exchange a product, please follow the same procedure as a return. Once the returned item is received, we will process your exchange request, and you will be sent the new item. If there is a price difference between the returned and exchanged products, we will charge or credit your account accordingly.

5. Non-Returnable Items

Certain items cannot be returned, including:

  • Items marked as final sale
  • Custom-made products
  • Digital products or software downloads
  • Items damaged due to misuse, accidents, or unauthorized repairs

6. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately. We will arrange for a free return shipping label and issue a replacement or refund based on your preference. You may be required to provide photos of the damage or defect for verification purposes.

7. Late Returns

Returns made after the 30-day window will not be accepted unless otherwise stated or due to exceptional circumstances. We encourage you to return items as soon as possible to ensure that they are eligible for a refund or exchange.

8. Contact Information

If you have any questions or need assistance with your return or refund, please contact us at:

  • Email: [email protected]
  • Phone: (512) 679-4258
  • Address: 300 W 6th Street, Suite 102, Austin, Texas

We are committed to providing excellent service, and our team is here to assist you with any issues regarding your purchases.